Refund policy

Every piece is made to order — cut individually after you buy it. Nothing sits in a warehouse. That changes what we can and cannot take back.

WRONG, DAMAGED, FAULTY OR NEVER ARRIVED
Always covered, anywhere in the world. Photograph it within 14 days of delivery and email contact@ihateyouinc.co with your order number. We replace it or refund it in full, and we cover the return shipping.

WRONG SIZE
We exchange for a different size within 14 days of delivery, provided the piece is unworn, unwashed, and in original condition with tags attached. You cover return shipping; we cover sending the replacement. One exchange per item.

Read the size guide before ordering. Everything runs small. Every product page carries its own measurements.

CHANGED YOUR MIND
Made-to-order pieces are not refundable for change of mind — yours is cut after you order it, so there is nothing to put back on a shelf. Within 14 days of delivery, unworn and with tags attached, we will issue store credit for the full price you paid. Return shipping is yours.

CANCELLATIONS
Free within 2 hours of ordering, before the cutting starts. After that the piece exists and it is yours.

WHERE THE LAW SAYS OTHERWISE
If you live somewhere with statutory consumer rights beyond this policy — the UK and EU 14-day right of withdrawal, Australian consumer guarantees — those rights stand and nothing here limits them. Email us and we will honour them.

Refunds are issued to the original payment method within 10 business days of us receiving the return.

contact@ihateyouinc.co